• All deliveries are charged at a flat rate of £15 + VAT to the British Mainland. Unless your order is over £60 and your delivery is free of charge
  • Please note that for some areas of the United Kingdom (Ireland, Scotland, Wales, Guernsey, Jersey, Isle Of Wight and Scottish Highlands and Islands) an additional fee may apply. Please call for a delivery price if you live in these areas.
  • Unfortunately the driver is unable to carry goods into the customer's premises. The driver will unload the goods from the vehicle but it is the responsibility of the customer to ensure sufficient help is available when the delivery arrives.
  • Please advise us at the time of purchase if the delivery address has restricted access or other parking issues that will need to be considered either by calling 01392 537800 or by using the comments box at checkout.
  • All goods need to be checked and signed for.
  • On occasions the delivery may be made by a courier company. If you have ordered accessories such as Scotia or skirting as well as flooring, these will be delivered on a separate vehicle, on the same day. This is to prevent damage or breakages to the more fragile items.
  • For any reason you are unable to accept delivery on the specified date, any re-deliveries will be subject to an additional charge.
  • We will contact you when your order has been placed to advise you of delivery date but this is usually two to three working days from the date the order was placed. We can pre-book delivery dates
  • Deliveries are made between 8am and 6pm, unfortunately we are unable to give a specific time.
  • We make every effort to adhere to an agreed delivery date but can accept no liability for circumstances beyond our control such as extreme weather etc.