Cancellations and Exchanges
An order can be cancelled or exchanged with no reason given by email or written notification up to 14 days after delivery. The goods must then be returned within 14 days of notification being received. Any cancellations or exchanges returned after dispatch are subject to carriage being paid by the purchaser back to the original point of departure. The cost of carriage of a cancelled order is the responsibility of the purchaser.
Under the Consumer Rights Act 2015, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
If an original order qualifies for Free Delivery but part of the order is subsequently returned with the customer retaining an amount that would not have qualified for Free Delivery the original delivery charge will be deducted from the refund.